Refund Policy

Our Commitment to Fairness

At EssayHumanizerPro.com, we stand behind the quality of our work. We know that placing an order online requires trust, and we take that responsibility seriously. This Refund Policy explains when and how you can request a refund. We keep it simple, honest, and fair.

When You Are Eligible for a Full Refund

You may request a full refund in the following situations:

Non-Delivery

If we fail to deliver your order by the confirmed deadline and you no longer need the paper, you are entitled to a full refund. If you still want the paper, we will deliver it plus offer a partial refund or store credit for the delay.

Double Payment

If you accidentally paid twice for the same order, we will refund the duplicate payment in full.

Failure to Assign a Writer

In rare cases where we cannot find a qualified writer for your specific topic, we will notify you immediately and issue a full refund.

Significant Deviation from Instructions

If the delivered paper fundamentally fails to follow the instructions you provided in the original order, and revisions cannot reasonably fix the issue, you may request a full refund. This applies when the paper is off-topic, uses the wrong citation style, or misses major requirements specified in your prompt.

When You Are Eligible for a Partial Refund

Late Delivery

If your paper is delivered after the deadline but you still accept and use it, we will calculate a partial refund based on the delay duration. For example, a paper delivered 12 hours late may qualify for a 10% to 20% refund depending on the original urgency.

Quality Issues Fixable by Revision

If the paper has minor errors, formatting issues, or areas that need expansion, we will revise it free of charge. If you prefer a refund over revision, and our quality assurance team confirms the issues, a partial refund may be issued.

Wrong Number of Pages

If the delivered paper is shorter than ordered, we will refund the difference. If it is longer, you keep the extra content at no additional charge.

Accidental Order Cancellation

If you cancel an order before a writer has been assigned, you receive a full refund. If a writer has already started work, we will issue a partial refund based on the progress completed.

When Refunds Are Not Granted

We cannot issue refunds in the following circumstances:

• You change your mind after the paper has been delivered and downloaded
• The paper meets your original instructions but you received a lower grade than expected
• You failed to provide clear instructions and the writer made reasonable assumptions
• You request a refund after the revision window has expired
• You have already used the paper for submission and now request a refund
• The delay was caused by your failure to respond to writer questions or upload required materials on time

Refund Process

1. Submit a Request: Contact our support team through your account or via email at support@essayhumanizerpro.com. Include your order number and a clear explanation of the issue.
2. Review Period: Our quality assurance team reviews your request and the delivered paper within 3 to 5 business days.
3. Resolution: We will either approve the refund, offer a revision, or deny the request with a detailed explanation.
4. Payment: Approved refunds are processed to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

Store Credit Option

In some cases, we may offer store credit instead of a cash refund. Store credit can be applied to future orders and never expires. If you prefer store credit over a refund, let us know and we will often add a bonus percentage to acknowledge your flexibility.

Dispute Resolution

If you disagree with our refund decision, you may escalate the matter to our management team. We will review the case again and provide a final response within 7 business days. We aim to resolve all disputes amicably and fairly.

Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks damage our business and may result in account suspension. In most cases, we can resolve your issue faster and more fairly through direct communication.

Changes to This Policy

We may update this Refund Policy periodically. Changes are posted on this page with an updated effective date. The policy in effect at the time of your order applies to that order.

Questions?

If you have questions about refunds, eligibility, or the process, reach out through our contact page or email support@essayhumanizerpro.com. We are happy to clarify anything before you place an order.

We believe in fair dealing. If we do not deliver what we promised, we make it right.